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Privacy Policy

Our Privacy Policy explains in detail how we at KLJ Hair Extensions look after your personal information

you give us or that we learn by having you as a client and the choices you make about marketing communications you agree we may send you.  This notice explains how we do this and tells you about your privacy rights and how the law protects you.

What type of information do you collect

We need your contact details, your: Name, phone number, address, and email address. We also need information about your health and age for insurance purposes. You will be sent out a consultation form to be filled out. We will also use soft consent during phone calls or messages until this form can be filled out.

In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. 

How do you collect information 

We need all of the above details to ensure we provide your treatments safely. We also need this information so we are covered for insurance. We will store your details for 7 years from your last appointment after which your information will be shredded/destroyed. Our lawful basis for processing your personal information is 'contract'. This means that we have a legal reason to contact you because we need to to provide you a service. You DO NOT have to share your information with us, but unfortunately that means we can not continue with your treatment/service.

Why do you collect personal Information

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

 

How we store, use and disclose your personal information

Our company website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers

 

We use Ovata for our appointment system which store your information securely. We also use mailchimp to send out marketing emails. I have ensured both these systems are GDPR compliant and all your information is safe.

How we communicate with site visitors 

We may contact you to notify you regarding your appointments, to troubleshoot problems with your querys, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail you can update these preferences at any time.

 

How we use cookies and other tracking tools 

Our wix site will use the following cookies,

 

Cookies Name       - LIfe Span             - Purpose

 

Svsession                  Permanent             creates activities and BI

Hs                              Session                    Security

 

incap_ses_$             Session                    Security

{Proxy-ID}_$

{Site-ID}

incap_visid_$          Session                    Security

{Proxy-ID}_${Site-ID}

nlbi_{ID}           Persistent cookie         Security

XSRF-TOKEN  Persistent cookie     Security

smSession             Two weeks                 Identify logged in site members       

 

How can you withdraw your consent 

If you don’t want us to process your data anymore, please contact us at kljhair@hotmail.co.uk 

 

Privacy Policy Updates 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

© 2020 created by KLJ Hair Extensions Glasgow

 

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